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Payment Methods

PayPal

If goods are purchased using PayPal payment methods, upon conclusion of the online transaction, PayPal shall immediately debit the amount related to the purchase made.

In the event of cancellation of the order, either by the customer or in the event of non-acceptance of the same by Mercati srl, the amount relating to the cancelled goods shall be credited back to the customer's PayPal account. The time of re-crediting to the PayPal account depends exclusively on PayPal and the banking system. Once the amount has been credited back to the PayPal account, under no circumstances may Mercati srl be held liable for any damages, direct or indirect, caused by delays in the actual crediting dependent on PayPal or the banking system.

Mercati srl reserves the right to request additional information from the customer to determine the actual ownership of the PayPal account. In the absence of the requested documentation, Mercati srl reserves the right not to accept the order.

At no time during the purchase process Mercati srl is able to know the information related to the buyer's credit card or any other mode chosen within the PayPal wallet.

 

Credit/debit/prepaid card

The security of your data is of paramount importance to us. We use Stripe as a third-party provider for the secure processing of your credit card payments. Stripe is considered one of the most reliable and authoritative providers of credit card financial transactions, having passed the audits required by the PCI supervisory bodies with the PCI Service Provider Level 1 certification, the most stringent of the certification levels issued.

We do not store or retain your credit card data on our servers, as it is handled directly and exclusively by Stripe through a process called 'tokenization' and stored on their secure servers. Credit card data is encrypted by Stripe on a hard disk in AES-256, while the relevant decryption keys are stored in separate and distinct drives. No server or daemon within Stripe is able to extract unencrypted data relating to the stored credit cards. Stripe's primary infrastructure that manages the storage, decryption and transmission of credit card data operates on separate equipment and does not share its credentials with the various communication interfaces (API procedures, websites, etc.).

Each transaction is therefore handled via security protocols encrypted in SSL and HSTS formats by the Stripe software procedures included in our applications and by Stripe itself.